Frequently Asked Questions
Everything you need to know about shopping with Avenzes
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take between 10-21 business days depending on your location.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our tracking portal so you can monitor your package in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return or exchange and receive a prepaid shipping label.
Which payment methods do you accept?
Avenzes accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
Are the products on Avenzes authentic and high-quality?
Absolutely. We work directly with verified manufacturers and brands to ensure that every item in our catalog meets our strict quality control standards and is 100% authentic.